شروط الخدمة

1. Who we are

This website and the CRafT a CaMeL store are operated by CRafT a CaMeL, a one-person limited liability company registered in Riyadh, Kingdom of Saudi Arabia (CR / Unified No. 7048943406, VAT 312864000900003), Riyadh, Diriyah, 13714, Kingdom of Saudi Arabia (“the Company”, “we”, “us”, “our”).

2. These Terms

These Terms and Conditions apply to your use of this website and to every order you place through it. By using the website or placing an order you agree to them. If you do not agree, please do not use the website or place an order.

Our Privacy Policy explains how we handle Personal Data and forms part of these Terms.

3. Who can buy

Our website and Services are intended for parents, guardians and other adults. You must be at least 18 years old to place an order. We sell to delivery addresses in the Kingdom of Saudi Arabia and the United Arab Emirates.

4. Products

We describe and show our products as accurately as we can. Colours and details may vary slightly on different screens. Products marked “Coming soon” are not on sale; asking to be notified does not reserve a product or create an order.

Fozan the Saker Falcon is limited to one falcon per order. Each falcon includes a Certificate of Companionship.

5. Prices and payment

Prices are shown in the currency of your delivery country, Saudi Riyals (SAR) or UAE Dirhams (AED). Delivery charges and any taxes are shown at checkout before you pay.

Payment is processed by our payment service providers. We do not store full payment card details or CVV.

6. Orders

An order is accepted when we confirm it by email. We may decline or cancel an order, including where a product is unavailable, a price or description is clearly wrong, or we suspect fraud. If we cancel an order you have paid for, we will refund the amount paid.

7. Delivery

Delivery options, charges and estimated times are shown at checkout. Delivery dates are estimates. Please make sure your delivery address and contact details are correct.

8. Returns and refunds

Returns and refunds are handled as described in our Refund Policy. Nothing in these Terms limits any right you have under the consumer protection laws that apply to you.

9. Product safety

Please follow the age guidance and safety information supplied with each product, and supervise children when they use craft kits. Contact us straight away if you have a concern about the safety of a product.

10. Certificates and falcon codes

A code supplied with a product can be used to check that the product is genuine and to create its Certificate of Companionship. Before a falcon is named, a parent or guardian gives their email address and country. Please keep your code safe, and name a falcon only with the consent of its parent or guardian.

11. Intellectual property

The CRafT a CaMeL name and logo, our characters, stories, illustrations, photographs, text and designs belong to the Company or its licensors. You may view them for personal use. You may not copy, sell or reuse them without our written permission.

12. Using the website

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to it, or use it for anything unlawful.

13. Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential loss arising from your use of the website, and our total liability for an order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded by law.

14. Governing law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. This does not remove any mandatory consumer protection that applies to you in your country of residence.

15. Changes to these Terms

We may update these Terms from time to time. The version on this page when you place an order applies to that order.

16. Contact us

CRafT a CaMeL · Riyadh, Diriyah, 13714, Kingdom of Saudi Arabia · Email: salam@craftacamel.com